Mr Lewis

Tag: employees

  • creating habits

    I used to have an employee called Tim, that would dash over to a customer’s site, the moment they had a problem, and fix it for them.  Great customer service!  Unfortunately it was terrible customer service for the other clients whose site’s he was supposed to be at.  Saying “Yes” to the urgent  support request…

  • Technology Enabled Bastard Bosses

    To record some of the Churchill Club sessions, we decided to invest in a digital voice recorder.  We purchased the Olympus WS-331M [ pls link to http://www.olympusvoice.com.au/products/digital/voice_music/ws331m.html ], which is a tiny little device capable of pickup up most speakers in a conference.  While fiddling with it to determine what it can and can’t do,…